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Customer Care

Genuine Products

Every bottle we sell is genuine: made by the brand on the label, bought from established UK fragrance wholesalers, and sent to you sealed.

Last updated: 12 October 2026

01 Where Our Stock Comes From

Each product page shows which of our two sources an item comes from:

  • In-House: bottles we buy from an established UK fragrance wholesaler, hold in our own stock and dispatch ourselves.
  • Sourced For You: bottles supplied and dispatched directly by our fulfilment partner, an established UK fragrance wholesale distributor.

We don't sell counterfeit or replica bottles, and we don't refill or decant fragrances.

02 Designer Fragrances

When we sell a designer fragrance, such as a bottle from Burberry or Tom Ford, it is that brand's own product, bought through the wholesale trade. We are an independent retailer and aren't an authorised stockist of, or affiliated with, those brands.

03 Designer-Inspired Fragrances

Our designer-inspired fragrances are genuine products of their own brands, such as Lattafa, Afnan or Maison Alhambra, sold under those brands' names. They are not copies of a designer's bottle and are not presented as the designer's product.

Where we compare one of them with a designer fragrance, we're describing a similar scent profile. How we decide that is explained on How We Match.

04 Questions or Concerns

If anything about an item you've received doesn't seem right, email contact@dupeorium.com with your order number and photos. Faulty or misdescribed items are covered by your rights under UK consumer law; see our Return Policy.