Customer Care
Return Policy
If something isn't right, we'll help you put it right. Here's how returns, replacements and refunds work at Dupeorium.
Last updated: 7 October 2026
- Return window
- 14 days from delivery
- Condition
- Unused, sealed, original packaging
- Before you send
- Contact us for your return address
- Refunds
- Within 14 days, to your original payment method
Please contact us before sending anything back
Our items are sent from different locations, so each one has its own designated return address. Don't return a parcel to the sender address printed on it. Email [email protected] first and we'll tell you exactly where to send it.
01 Standard Returns (14-Day Policy)
You can return an item if you tell us within 14 days of the day you receive it, then send it back within 14 days of telling us.
To be accepted, the item must be:
- Unused
- Still sealed, with its cellophane or factory seal intact
- In its original packaging, with anything that came with it
Fragrance is a personal, hygiene-sensitive product, so once a seal has been broken we can't accept it back for a change of mind. This doesn't apply to items that arrive damaged, faulty or wrong; see Damaged or Defective Items.
02 Return Shipping & Locations
Our stock is sent from two places, and each product page shows which one an item comes from:
In-House
Dispatched from our own stock.
Sourced For You
Dispatched directly by our fulfilment partner.
Because these are different warehouse locations, each has its own returns address. You must contact us first to get the correct, designated return address for your item. If your order contained items from both, they may need to go back to two different addresses.
Please don't send items back to the sender address on the parcel. It may not be a returns address, and a return we can't match to your order can delay or prevent your refund.
For change-of-mind returns, return postage is paid by you. We recommend a tracked service and keeping your proof of postage, because we can't refund a return that doesn't reach us. If an item is damaged, faulty or not what you ordered, we cover the cost of sending it back.
03 Damaged or Defective Items
If your order arrives damaged, leaking, faulty or isn't what you ordered, please contact us as soon as possible, ideally within 48 hours of delivery. Include your order number and photos of the item and its packaging.
We'll arrange a replacement or a full refund, including the delivery charge, whichever you prefer. If we need the item back, we'll give you the right return address and cover the cost of returning it.
04 How to Initiate a Return
- 1
Get in touch
Email [email protected] or use our contact form within 14 days of delivery. Include your order number (it's in your confirmation email) and which item you'd like to return.
- 2
Tell us why
Let us know whether it's a change of mind or a problem with the item. If it arrived damaged, leaking, faulty or wrong, attach photos of the item and its packaging.
- 3
Wait for your return address
We'll reply with the designated return address for each item and any instructions. If your order had items from both In-House and Sourced For You stock, you may get two addresses.
- 4
Send it back
Pack it securely in its original packaging, add a note with your order number, and send it with a tracked service within 14 days of contacting us. Keep your proof of postage.
05 Refund Processing
Once your return reaches us and we've checked it, or once you've sent us proof of postage if that comes first, we'll refund you within 14 days.
Refunds go back to your original payment method. Your bank or card provider may take a few working days to show it.
If you return your whole order for a change of mind, we also refund the delivery charge you paid, up to the cost of our Standard Tracked option. Return postage for a change-of-mind return isn't refunded.
This policy doesn't affect your statutory rights. Dupeorium is operated by MistLabs LTD (UK). Questions? Email [email protected] or see our Terms of Service.